Frequently asked questions
In this case, we set up a communication process with your SOC.
As cybersecurity is a priority, we work with your SOC to resolve incidents as quickly as possible.
We guarantee a support SLA and a planning SLA.
We set ourselves a minimum target of 90%, which is checked and presented to the team every month.
Our ticket management tool enables us to measure them.
We achieve our targets by ensuring that our teams are never understaffed.
Quality control is carried out at the end of each project.
A specialist, different from the one who carried out the project, assesses what has been achieved according to pre-established criteria.
A SWOT analysis is then carried out with the project team in order to contribute to the continuous improvement of our processes.
We usually work remotely.
When the situation calls for it, we come to you.
In the case of outsourcing, we make a preventive visit at least once a quarter.
We currently cover the greater Quebec City and Montreal areas.
Our support ranges from level 1 to level 3.
Once the scope of a project has been defined, we offer you a fixed price* for the service.
This model allows you to anticipate your budget and avoid surprises on delivery.
*Conditions apply.
No, as a reseller of these tools, we have the flexibility to quote with no minimum quantity.
Aostral is covered by :
- Professional liability, errors and omissions
- Civil liability
- Insurance for custodian customers
- Insurance cyberrisk worldwide
Yes.
Aostral has a 24/7/365 on-call service. Emergency service applies to all interventions outside normal office hours, weekends and public holidays.
Yes.
We have pricing and inventory agreements with several solution partners and distributors.
These include, but are not limited to:
- System infrastructure
- Network infrastructure
- Licenses
- Tools for administrators
- Specialized professional services
We can provide you with a customized offer to best meet your needs.
Contact us for more details.
Information technology (IT) consulting is a professional service that helps companies optimize their technological infrastructures and processes.
This type of service can include a variety of advice and solutions aimed at improving the efficiency, security and overall performance of an organization’s IT systems.
To find out more, visit our Consulting section or contact us.
We rely on our internal tests, those of our partners and feedback from our customers to choose the best tools.
We place great emphasis on ensuring that our teams are certified on the tools we promote.
We use an integrated management software package to track tickets and projects, from creation to closure.
It enables us to register requests, categorize them, prioritize them, distribute/assign them and close them.
In addition, it enables us to measure performance indicators for the time taken to handle and resolve all support requests.
All statistical information on your tickets and current projects is available on the customer portal or on request.
We physically serve Quebec City and its suburbs, as well as Montreal and its suburbs.
Regional service is available on request. Contact us for details.
All companies rely on IT on a daily basis for their operations.
As a result, our customers include all players requiring technology support, such as, but not limited to:
- Manufacturers
- Dealers
- Services
- Health
- Construction
- Education
- Raw materials and mining
- R&D
- Government
- NPO
- Transport
- Aeronautics, aerospace & defense
Our employees are at the heart of Aostral’s strategy, and are multi-certified in the technologies most favored by our customers, such as Fortinet, Microsoft, Veeam and VMware.
Their recognized experience enables us to guarantee effective support for your technological environment.
When you contact our support service by telephone, you’ll be put directly in touch with one of our technicians, rather than a coordinator who promises a rapid call-back.
This significantly reduces the time it takes to resolve simple problems such as updating a password.
Other competitive advantages are waiting to be discovered, so don’t hesitate to contact us!
